FixFirm News…

Meet Our Employees - The Purchasing Team (July 2018)

Georgia Bonnett – Purcashing Administrator at FixFirm…

Georgia is relatively new to working at FixFirm having joined the company in July 2017.

Her main role at FixFirm is ensuring our stock items are purchased at the right time based on our current stock levels as well as new customer orders.

This is a very important role for FixFirm, as on a typical day we can order up to 100 new separate orders and it is Georgia's job to make sure the operation of this is as smooth as possible for both our customers and our own staff.

In her spare time, Georgia likes going to the gym, socialising with friends and frequently visits music festivals.

Projects we have recently supplied (July 2018)

FixFirm are pleased to have recently supplied products and equipment to some of the following prestigeous projects, via a wide range of different types of sub-contractors.

  • North Sea Observatory in Skegness
  • Chimpanzee Enclosure, Twycross Zoo
  • JCB Golf Academy, Uttoxeter, Staffordshire.

Keep an eye out on our Social Media pages for future projects that FixFirm find ourselves invloved with.

Facebook: click here 
LinkedIn: click here
Twitter: click here

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Write a Google Review about FixFirm and Stand the Chance to win £50 (July 2018)


FixFirm love receiving your feedback on how we can improve our service to you! 

During July and August we are offering the chance for you to win £50 if you review us on Google Review.

In order to do this please Google ‘FixFirm’ and click the ‘Write a Review’ button on the right hand side of the screen.

In order to use this service, you will need to use your existing Google email account.

If you do not have one, please click here to register for one.

Winners of the Feedback draw will be announced via email on 31.08.2018.

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Improved Customer Service Standards and our 5 Star Service Promise (July 2018)




As we outlined in version 2 of fixfirmnews (October 2017) through ‘Internal Approaches to Improve our Customer Service’, we have recently implemented a new customer service attainment standard with regards to our phone answer times.

On a weekly basis, we monitor the percentage of calls answered within 3 rings and we are delighted to announce that this figure has been above 90% for the past 3 weeks.   

As part of the wider picture of our customer service standards intentions, we have introduced a '5 Star Service Promise' to our customers..... The content of our new corporate video will outline these promises and how we can achieve them.

The video will focus on 5 new promises on how FixFirm are Personal, Knowledgable, provide Process Linkage, Flexible and Responsive. 

Keep an eye on our website for their release soon!

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 A Special Thank you and Farewell to Selina Sutherland (July 2018)


We would also like to take this opportunity to inform you of a change that has taken place at FixFirm with regards to our staff.

Selina Sutherland, who had worked in our Business Development team since May 2015, has left the business to work in Bulgaria during the Summer months. 

We would like to take this opportunity to thank Selina for her hard work over the past three years and wish her every success. 

No doubt we will hear how your travels were when you get back to the UK!

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Last Month's Charity Winner (July 2018)



In our last newsletter, we asked you to nominate a charity of your choice to win the chance of receiving a £50 donation from FixFirm.

In order to qualify for this, customers had to Like or Follow Us on one of our social media sites and specify the name of their charity on the relevant post.

Many thanks to all of you that contributed -   The winning charity was Carers Resource as nominated Sam Athersmith of  J N Bentley.

Carers’ Resource provides support for carers, no matter what their age, race, religion or needs and operate in the Bradford, Craven, Harrogate and Selby Districts.

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The FixFirm Annual Staff Barbeque (July 2018)

FixFirm held their annual staff Barbeque on Wednesday 20th June at their Lincoln head offices.  

Our Managing Director, Craig Haughton turned Head Chef for the day and made all staff members a range of delights in the glorious sunshine.

Craig is pictured on the left putting his cooking expertise into practice with his brother Jerry Haughton providing some much appreciated assistance.


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FixFirm Corporate Photoshoot and Filming (July 2018)

The FixFirm Lincoln offices and warehouse were very hectic on the 30th May with a film crew and photographer present for a full day to get footage of our staff and daily operations.

The day was organised by Richard Vernon and Beki Ellidge in the marketing team and the video included FixFirm staff from all departments of the business.

Local businesses BluePrint Film and Chris Vaughan Photography were drafted in for the day and completed an excellent job with over 700 images taken and 1.5 hours of filming.

The footage will be shown in a new corporate video that is set for release in the middle of July and also a FixFirm corporate brochure which will follow soon after – we hope you like these new marketing pieces – keep an eye on our website for their release soon!

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Careers

Working at Fixfirm

FixFirm is an established and respected company. Working here means being employed by a progressive construction and industry supply leader. The customer is at the centre of everything we do and our employees are committed to making every contact with Fixfirm a remarkable and outstanding experience. Exceptionally high standards of quality customer service are key for us.

In addition to our customers being of great importance to us, Fixfirm is committed to taking care of its employees. It’s because we know that our people are our most important asset through which we can achieve our business goals. Every person in our company is expected to make a significant contribution to their team, and they are rewarded fairly for their hard work and contribution.

FixFirm is recognised for its progressive and innovative programmes and for maintaining a stimulating working environment.

If you want to be considered to work for the Fixfirm team, email your Curriculum Vitae details to careers@fixfirm.com.

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Meet Our Employees - The Marketing Team (January 2018)

Meet Beki Ellidge – Marketing Apprentice at FixFirm…

Beki Ellidge joined the business as our Marketing Apprentice in November 2017 following the completion of her A-Levels last year.

Beki is the company's first ever Marketing Apprentice and aims to work with the Marketing team to provide assistance in all marketing areas going forward.

The new Apprenticeship position called 'Digital Marketer (Level 3)' will allow FixFirm to place a greater emphasis into improving our website, as well as increase the capacity to promote our products further afield than just our current customer base.

In her spare time, Beki likes to undertake landscape photography and image manipulation and is an avid reader who enjoys dancing and cheerleading.

Setting the Way for 2018 - Stocktake for 2017 completed (January 2018)

At the end of each year, FixFirm undertakes an annual stocktake prior to shutting down for the Festive break.

Members of staff from all departments helped play their part in making sure our stock was re-organised and presented in such a way that will allow us to provide an efficient and effective service to our customers going forward in 2018.

Our Lincoln based Distribution Centre currently stocks around 17,000 items made up from anything as small as nuts and bolts up to items up to 6 metres in length such as electrical channel. 

Speaking about the stocktake, Lee Smith, Operations Manager states:-

''The stocktake is an ongoing process from 1st September until 24th December each year and is a massive project which takes approximately 650 hours to perform.
During the last week, the whole business gets involved and is a great team building exercise''

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Customer Feedback Monthly Draw - Costa Coffee Voucher Winner (January 2018)

As part of FixFirm's dedication to continuous improvement, we run a customer feedback service where entrants have the opportunity to win Costa Coffee vouchers on a monthly basis.

December's winner of the £25 Costa Coffee voucher was Chris Tong of Ermine Engineering in Lincoln.

If you have any feedback about FixFirm, then we would be most interested in hearing about this. Please click here to send us your feedback.

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Pricing Update for February 2018 (January 2018)

As you are no doubt aware, the recent months have been a difficult and unpredictable time for product sourcing and manufacturing. This is adding further pressures to pricing along with availability delays on some products. 

Some of the reasons are listed below and more details are provided on the document downloadable from our website by clicking here.
 
•  Foreign exchange rates
•  New environmental regulations
•  International shipping costs
•  Rises in manufacturing costs
•  UK inflation
•  The price of raw materials
 
We have taken several steps to mitigate the effect of the cost increases to our customers and have absorbed many increases that we have received throughout 2016 and 2017. We have now been notified of further price increases being applied from many of our manufacturers early in 2018.
 
In order for us to continue to serve you at the highest level, we have been left with no option but to pass on some of the cost increases to our customers and will be implementing price increases on a number of products from 1st February 2018. We will strive to continue and improve the level of service we deliver to our customers and to invest in our products, customer experience and brand throughout 2018.
 
If you have any questions regarding this or would like to discuss it more specifically, please contact our Sales Team who will be able to help you further.

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A Special Thank you and Farewell to our Purchasing Manager, Chris Ardron (January 2018)

We would also like to take this opportunity to inform you of a change that is taking place at FixFirm with regards to our staff.

Chris Ardron, our Purchasing Manager since May 2015, is leaving the business for a new role elsewhere - we would like to take this opportunity to thank Chris for his hard work over the past two and a half years and wish him every success in his new role.

Going forward, the role of Purchasing will now be taken up with 2 roles to which we are currently advertising for. This includes a Buyer (click here) and a Purchasing Administrator (click here). 

If you would like to apply for these roles then please send your CV to hello@fixfirm.com.

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Calendars for 2018 and Client Visits (January 2018)

FixFirm is pleased to announce that our FREE 2018 calendars and desk charts are now available.

To receive a FREE FixFirm Calendar or Desk Calendar, please email into hello@fixfirm.com and we will be more than willing to send these out in the post to you.

As a sign of appreciation for all our customers in 2017, key FixFirm staff made the effort to personally visit over 200 of our customers during December.

Each customer was given gifts and FixFirm 2018 calendars.  Apologies if we didn't come and see you, we just had so many people to meet in a short space of time!

Thank you once again for your valued custom.

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History of FixFirm - A Brief Overview

Way back on 1st September 1971, our founder Mr. Roger Haughton set up Fixfirm in Retford, Nottinghamshire. The idea was to have a family business that would provide income and employment for Roger’s four sons. It was based on the rapid delivery of products to the construction and engineering industries. At the centre of the business was great customer service with speed and no-frills prices.

Over the years the business grew and changed location several times until it moved to a purpose built premises in Lincoln in 1990, which is where it is still located today.

In 2000 the company split into two industry-focused sectors: Fixfirm Fittings (now called Formed UK www.formed-uk.com) becoming the joinery division and Fixfirm continued as the construction supply division.

The business has a very similar market focus today although the product ranges have expanded significantly over the years.

On the 6th April 2012, Fixfirm changed from trading as a Partnership to being a limited company.

Roger’s dream of a family business was a success and now the company is largely managed by Bill, Tim, Craig and Jerry Haughton with Roger taking a more advisory role.

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Careers

Working at Fixfirm

FixFirm is an established and respected company. Working here means being employed by a progressive construction and industry supply leader. The customer is at the centre of everything we do and our employees are committed to making every contact with Fixfirm a remarkable and outstanding experience. Exceptionally high standards of quality customer service are key for us.

In addition to our customers being of great importance to us, Fixfirm is committed to taking care of its employees. It’s because we know that our people are our most important asset through which we can achieve our business goals. Every person in our company is expected to make a significant contribution to their team, and they are rewarded fairly for their hard work and contribution.

FixFirm is recognised for its progressive and innovative programmes and for maintaining a stimulating working environment.

If you want to be considered to work for the Fixfirm team, email your Curriculum Vitae details to careers@fixfirm.com.

Meet Our Employees - The Accounts Team (March 2018)


Kim Handford – Accounting Administrator at FixFirm…

Kim has worked at FixFirm for 10 years having previously worked in various roles within the recruitment industry.

Her main role at FixFirm is invoicing and processing payments from our customers, as well as opening new customer accounts (including undertaking the necessary credit checks) and credit control.

In her spare time, Kim likes undertaking DIY and taking her son to go-karting events at the weekend, where he competes to a high level.

Kim is currently working towards her AAT (Association of Accounting Technicians) Level 2 in Accounting.


Meet Kristie Taylor, Purchase Ledger Administrator at FixFirm…

Kristie started at FixFirm in 2015 where she completed a 12 month apprenticeship in Business Administration Level 2.

Following her apprenticeship, Kristie now works in our Accounts team as our Purchase Ledger Administrator.  Kristie’s main role is processing invoices from our suppliers, raising invoice queries and processing payments. 

In her spare time, Kristie likes going away at weekends and jet ski-ing with her family.

Kristie is also working towards her AAT (Association of Accounting Technicians) Level 2 in Accounting

Projects we have recently supplied in Lincoln (March 2018)

FixFirm are pleased to have recently supplied products and equipment to some of the following prestigeous projects based in Lincoln, via a wide range of different types of sub-contractors. 

  • Isaac Newton Building, School of Engineering Building, Lincoln University
  • One The Brayford, Appartments and 3 restaurants, Lincoln
  • International Bomber Command Centre, Canwick Hill, Lincoln  
  • The Gateway, Student Accommodation, Lincoln University


Keep an eye out on our Social Media pages for future projects that FixFirm find ourselves invloved with.

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Nominate a Charity to receive £50 (March 2018)

FixFirm are currently offering individuals and companies the chance to nominate a charity of their choice to receive a £50 donation from FixFirm.

In order to qualify for this, individuals are required to Like or Follow Us on one of our social media sites and specify the name of their charity on the relevant post.

All charities nominated will be put into a hat and drawn on 30th April 2018. The winner will be announced via all our social media sites on the same day.

To nominate your charity, please visit one of our social media sites below:-

Facebook: click here 
LinkedIn: click here
Twitter: click here




Last month, we made the FixFirm donation to the Notts & Lincs Air Ambulance service thanks to the feedback we received from you regarding our recent website changes.  

Many thanks to all of you that contributed - some of your comments can be seen across our social media site updates.

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New Look for our Lincoln Trade Counter (March 2018)

Following the re-branding of FixFirm last year from green to blue, we have now completed implementing our new look into our Lincoln based Trade Counter.  

For those of you that you have visited us since the change, we hope you like it! 

For those of you that haven't, may we remind you that our Trade Counter is open 7am-5pm, Monday to Fridays, and is located on Pyke Road, off Whisby Road Lincoln LN6 3QS.

We can supply you with any of our ‘in-stock’ products over the counter at the same price as your credit account. 

Products that are in stock are shown on our website with a green tick against the price tag as shown in the picture above.

To order and collect your goods on the same day, please see our Fast Lane service below…

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A Reminder about our Fast Lane Service (March 2018)

Do you want to save time in your day? Let us help you out…

Our Lincoln Trade Counter includes a Fast Lane service hatch, where you can pick up your order on the same day. 

Its Simple…

1. Specify ‘FASTLANE’ on any order (via phone or email)
2. Wait 30-40 minutes including travel time
3. Collect your item(s) from our Fast Lane Window instead of queueing at our main counter. You will normally be in and out of the shop in just a few minutes.

If you require to pick up your purchase(s) first thing in the morning at 7am, then please order by 4pm the previous day.

Lincoln Trade Counter address: Pyke Road, off Whisby Road, Lincoln LN6 3QS.

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£250 Free Giveaway Pack Winner (March 2018)

FixFirm would like to thank everyone who entered the £250 February Giveaway via our website pop up.

We are pleased to announce that the winner was Duncan Howlett of Thomas Armstrong Construction.

Well done Duncan and we hope you found your pack useful!

Please keep an eye on our website for future giveaways, special offers and promotions starting this Easter, which is just around the corner!

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FixFirm remains open despite the 'Beast from the East'

Despite the 'beast from the east' cold weather during March, FixFirm remained open for business, with all staff continuing their day-to-day duties.

During this time, our very own 'Snowman Bob' (pictured above) welcomed everyone with open arms as if everything was as normal!

Expect the same service from Bob as more snow is predicted over the coming weeks!

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What our customers say

Request your free catalogue

Get what you need, anytime, anywhere, with our new product catalogue. Packed with even more consumables, equipment, fixings and fasteners than ever before, the catalogue is straightforward to use, making it quick and easy for you to find exactly what you need.