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Fixfirm News..
· New Look for Head Office
· Meet Customer Services
· Environmental Status
· IT Upgrades
· UK Apprentice Support
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New Look for FixFirm Offices and Distribution Centre

Following the rebranding of FixFirm in 2016, we are now pleased to announce we have completed implementing our ‘new look’ at our Lincoln office and warehouse/distribution centre.

The old look of green and silver, which had been the look of the company for over 10 years, has now been replaced with light blue and silver and gives the site a fresh new look!

We hope you like the new branding and we hope to see you pop into our Trade Counter soon.  

Our Trade Counter is open from 7am til 5pm, Monday and Friday and is located to the right of our main reception entrance as outlined by our new signage.

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Meet Our Employees - The Customer Service Team

Meet Emily Buchner – Customer Services Advisor at FixFirm…

Emily has worked at FixFirm since September 2016 having completed her A-Levels last Summer in 5 subjects areas!

Her main responsibilities include dealing with incoming enquiries via telephone and email, and looking after new orders and quotations.

Emily is currently taking up a lead role on implementing new internal procedures to raise the standard of the Customer Service we provide throughout the business. She also takes an interest in Sales & Marketing and has recently obtained her ISMM Level 2 Certificate in this area.

Emily really enjoys working in the friendly, family atmosphere FixFirm has to offer; and feels she has learnt so much in her first 10 months from colleagues who have worked for the company for over 30 years.

In her spare time, Emily enjoys cooking and her favourite chefs are Jamie Oliver and Donna Hay.  She also likes to sing with her favourite artist being Adele.

Meet Alan Cooper – Customer Services Advisor at FixFirm…

Alan has worked at FixFirm for 40 years and is currently our longest serving employee!

He is currently a member of the Customer Services team looking after incoming enquiries - due to his vast knowledge and experience, Alan also offers specialist product advice and technical support.

After starting as an Mechanical & Electrical Engineer as an Apprentice for Retford based business Babcock Jenkins, Alan worked there for 7 years before moving to FixFirm in 1977.

Alan has also worked at FixFirm as a Delivery Driver, Warehouse Operative and Field Sales Manager, so is familiar with all areas of the business. 

In his spare time Alan is a keen follower of Nottingham Forest F.C and holds a season ticket. He is also a keen traveller and likes to visit abroad regularly.

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FixFirm Obtain Environmental Status ISO 14001:2015

FixFirm are pleased to announce that we have been certified for the Environmental Management Standard ISO 14001:2015 for the first time since our formation in 1971.  

This standard highlights the fact that we, as a business, can demonstrate to our suppliers and customers that we take the environment seriously in our every day processes.

The business was audited by the European Quality Assurance in February 2017 with the accreditation given in April of this year.

Going forward FixFirm will concentrate on upkeeping environmental procedures and will make sure that everything possible is done to operate in a continued sustainable manner.

Speaking about the new attained standard, Craig Haughton, Managing Director, states:-

‘Our customers and all other stakeholders can have the assurance that FixFirm has been certified by an accredited agency to an international standard on how we manage our environmental impacts.  This is now embodied in our operating processes and will be periodically audited to this high standard’

FixFirm's Environmental Policy certificate can be downloaded from our downloads page

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Upgrade of IT Systems

FixFirm has recently invested in a full upgrade of our IT systems with a new, more powerful server, Office 365 programs, new backups and the latest version of our stock control system.
Following the successful implementation over the last 2-3 months, this means we can process customer requests faster and give you a quicker response to your enquiries. 

The new system is also enabling us to manage stocks better so we have the products you need available when you need them.  The backup systems are a far superior cover for the possible event of any part of the IT infrastructure going down and will allow us to serve you with minimal disruption if anything does happen. 

We are excited about these improvements and feel confident it enables us to be up to date and serve our valued customers at a better level than before.

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FixFirm continue to support the UK Apprentices Scheme

This year will see the continuation of FixFirm offering new opportunities to college leavers with the introduction of two new Apprenticeships in Business Administration and Warehousing and Storage (Level 2).

The new apprentice positions reflect the recent business growth and success, which has led to an increased need for administrative support (through all areas of the business) as well as the need to send our more products from our Lincoln-based Distribution Centre.

FixFirm strongly believe in investing and developing young people through UK apprenticeships, and have offered roles within sales, customer service, accounts and the warehouse over the past 4 years. 

Our last successful Apprenticeship completion was as recent as December 2016 -  Kristie Taylor now works for the business on a full-time basis as an Account Assistant having completed her NVQ Level 2 in Business Administration.

Should anyone like to be considered for a future apprenticeship at FixFirm, then please email


Working at Fixfirm

Fixfirm is an established and respected company. Working here means being employed by a progressive construction and industry supply leader. The customer is at the centre of everything we do and our employees are committed to making every contact with Fixfirm a remarkable and outstanding experience. Exceptionally high standards of quality customer service are key for us.

In addition to our customers being of great importance to us, Fixfirm is committed to taking care of its employees. It’s because we know that our people are our most important asset through which we can achieve our business goals. Every person in our company is expected to make a significant contribution to their team, and they are rewarded fairly for their hard work and contribution.

Fixfirm is recognised for its progressive and innovative programmes and for maintaining a stimulating working environment.

If you want to be considered to work for the Fixfirm team, email your Curriculum Vitae details to

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Way back on 1st September, 1971, our founder Mr Roger Haughton set up Fixfirm in Retford, Nottinghamshire. The idea was to have a family business that would provide income and employment for Roger’s four sons. It was based on the rapid delivery of products to the construction and engineering industries. At the centre of the business was great customer service with speed and no-frills prices. 

Over the years the business grew and changed location several times until it moved to purpose built premises in Lincoln in 1990, which is where it is still located today.

In 2000 the company split into two industry-focused sectors: Fixfirm Fittings (now called Formed UK becoming the joinery division and Fixfirm continued as the construction supply division.

The business has a very similar market focus today although the product ranges have expanded significantly through the years.

On the 6th April 2012 Fixfirm changed from trading as a Partnership to being a limited company.

Roger’s dream of a family business was a success and now the company is largely managed by Bill, Tim, Craig and Jerry Haughton with Roger taking a more advisory role.

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What our customers say

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