FixFirm News…


Meet Our Employees - The Marketing Team (January 2018)

Meet Beki Ellidge – Marketing Apprentice at FixFirm…

Beki Ellidge joined the business as our Marketing Apprentice in November 2017 following the completion of her A-Levels last year.

Beki is the company's first ever Marketing Apprentice and aims to work with the Marketing team to provide assistance in all marketing areas going forward.

The new Apprenticeship position called 'Digital Marketer (Level 3)' will allow FixFirm to place a greater emphasis into improving our website, as well as increase the capacity to promote our products further afield than just our current customer base.

In her spare time, Beki likes to undertake landscape photography and image manipulation and is an avid reader who enjoys dancing and cheerleading.

Setting the Way for 2018 - Stocktake for 2017 completed (January 2018)

At the end of each year, FixFirm undertakes an annual stocktake prior to shutting down for the Festive break.

Members of staff from all departments helped play their part in making sure our stock was re-organised and presented in such a way that will allow us to provide an efficient and effective service to our customers going forward in 2018.

Our Lincoln based Distribution Centre currently stocks around 17,000 items made up from anything as small as nuts and bolts up to items up to 6 metres in length such as electrical channel. 

Speaking about the stocktake, Lee Smith, Operations Manager states:-

''The stocktake is an ongoing process from 1st September until 24th December each year and is a massive project which takes approximately 650 hours to perform.
During the last week, the whole business gets involved and is a great team building exercise''

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Customer Feedback Monthly Draw - Costa Coffee Voucher Winner (January 2018)

As part of FixFirm's dedication to continuous improvement, we run a customer feedback service where entrants have the opportunity to win Costa Coffee vouchers on a monthly basis.

December's winner of the £25 Costa Coffee voucher was Chris Tong of Ermine Engineering in Lincoln.

If you have any feedback about FixFirm, then we would be most interested in hearing about this. Please click here to send us your feedback.

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Pricing Update for February 2018 (January 2018)

As you are no doubt aware, the recent months have been a difficult and unpredictable time for product sourcing and manufacturing. This is adding further pressures to pricing along with availability delays on some products. 

Some of the reasons are listed below and more details are provided on the document downloadable from our website by clicking here.
 
•  Foreign exchange rates
•  New environmental regulations
•  International shipping costs
•  Rises in manufacturing costs
•  UK inflation
•  The price of raw materials
 
We have taken several steps to mitigate the effect of the cost increases to our customers and have absorbed many increases that we have received throughout 2016 and 2017. We have now been notified of further price increases being applied from many of our manufacturers early in 2018.
 
In order for us to continue to serve you at the highest level, we have been left with no option but to pass on some of the cost increases to our customers and will be implementing price increases on a number of products from 1st February 2018. We will strive to continue and improve the level of service we deliver to our customers and to invest in our products, customer experience and brand throughout 2018.
 
If you have any questions regarding this or would like to discuss it more specifically, please contact our Sales Team who will be able to help you further.

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A Special Thank you and Farewell to our Purchasing Manager, Chris Ardron (January 2018)

We would also like to take this opportunity to inform you of a change that is taking place at FixFirm with regards to our staff.

Chris Ardron, our Purchasing Manager since May 2015, is leaving the business for a new role elsewhere - we would like to take this opportunity to thank Chris for his hard work over the past two and a half years and wish him every success in his new role.

Going forward, the role of Purchasing will now be taken up with 2 roles to which we are currently advertising for. This includes a Buyer (click here) and a Purchasing Administrator (click here). 

If you would like to apply for these roles then please send your CV to hello@fixfirm.com.

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Calendars for 2018 and Client Visits (January 2018)

FixFirm is pleased to announce that our FREE 2018 calendars and desk charts are now available.

To receive a FREE FixFirm Calendar or Desk Calendar, please email into hello@fixfirm.com and we will be more than willing to send these out in the post to you.

As a sign of appreciation for all our customers in 2017, key FixFirm staff made the effort to personally visit over 200 of our customers during December.

Each customer was given gifts and FixFirm 2018 calendars.  Apologies if we didn't come and see you, we just had so many people to meet in a short space of time!

Thank you once again for your valued custom.

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History of FixFirm - A Brief Overview

Way back on 1st September 1971, our founder Mr. Roger Haughton set up Fixfirm in Retford, Nottinghamshire. The idea was to have a family business that would provide income and employment for Roger’s four sons. It was based on the rapid delivery of products to the construction and engineering industries. At the centre of the business was great customer service with speed and no-frills prices.

Over the years the business grew and changed location several times until it moved to a purpose built premises in Lincoln in 1990, which is where it is still located today.

In 2000 the company split into two industry-focused sectors: Fixfirm Fittings (now called Formed UK www.formed-uk.com) becoming the joinery division and Fixfirm continued as the construction supply division.

The business has a very similar market focus today although the product ranges have expanded significantly over the years.

On the 6th April 2012, Fixfirm changed from trading as a Partnership to being a limited company.

Roger’s dream of a family business was a success and now the company is largely managed by Bill, Tim, Craig and Jerry Haughton with Roger taking a more advisory role.

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Careers

Working at Fixfirm

FixFirm is an established and respected company. Working here means being employed by a progressive construction and industry supply leader. The customer is at the centre of everything we do and our employees are committed to making every contact with Fixfirm a remarkable and outstanding experience. Exceptionally high standards of quality customer service are key for us.

In addition to our customers being of great importance to us, Fixfirm is committed to taking care of its employees. It’s because we know that our people are our most important asset through which we can achieve our business goals. Every person in our company is expected to make a significant contribution to their team, and they are rewarded fairly for their hard work and contribution.

FixFirm is recognised for its progressive and innovative programmes and for maintaining a stimulating working environment.

If you want to be considered to work for the Fixfirm team, email your Curriculum Vitae details to careers@fixfirm.com.

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What our customers say

Request your free catalogue

Get what you need, anytime, anywhere, with our new product catalogue. Packed with even more consumables, equipment, fixings and fasteners than ever before, the catalogue is straightforward to use, making it quick and easy for you to find exactly what you need.