Frequently asked questions
The drill size for a resin stud is listed against each size. On smaller sizes you will need a drill size 2mm larger than the stud to give a 1mm clearance around it for the resin. On larger sizes this will increase to a 2mm clearance therefore a drill size 4mm larger than the stud.
The description of the screw will include a reference for the drive bit. PZ stands for Pozi, TX means Torx, PH is Phillips, TH is two-hole. The initials are then followed by a number that denotes the size. Our full range of drive bits is shown here
HSS Cobalt drill bits give improved performance in all materials and are suitable for stainless steel. You will also get better results if you use the Lenox Protool Lube.
You can find a product by navigating through the categories on the ‘Browse Products’ page or by the navigation pane on the left of the pages. You may also search for a product by entering a product description or product code in the search box. Products are listed with description and price information is available once you login. Further product details and specifications can be viewed by clicking the more information tabs.
Add items to your basket by entering a quantity on the product listing or product details pages. When finished, view basket and enter your order information. Please ensure the delivery address is correct.
Registered Fixfirm account holders can login and place orders with their account specific pricing. Login access details are issued by Fixfirm. Web user can also choose various options such as delivery times and addresses on their account.
When a web order is placed, an acknowledgement email will be sent to the email address associated with your online account for you to review and keep for your reference.
Fixfirm are dedicated to providing our customers with the best service and delivery possible and therefore keep large stocks of the majority of products on this website. Some products may be special order items or be temporarily unavailable from time to time. However, as part of our service we will always keep you informed of any stock shortages or delays that affect your orders.
Delivery charges may apply to your web order depending on minimum order quantities or value – please see details at the delivery options area of your web shopping basket or click here for further details.
If you do not have a Fixfirm credit account you can still purchase all items at our special web prices and pay via most major payment methods. If you purchase items regularly or require a bulk quote please contact us so we can discuss setting up an account for you and ensuring you get the most competitive terms for the items you use most of.
All products on this website exclude VAT unless otherwise stated.
The prices shown on this website are our special web pricing and are for payment online or on your approved credit account if applicable. If you require large volumes or have ongoing requirements and you would like to discuss pricing in more detail please contact us and one of our sales team will be happy to look further into the pricing for you.
To apply for a Fixfirm Credit account please click here to download and application form. Once you have completed our application form, return it to us and we will endeavour to have your credit account set up within 48 hours. If you work for a large corporation, public body or authority we may be able to immediately open a credit account – contact us to discuss.
Account opening is subject to Fixfirm's conditions and prior approval.
When logged in please visit the My Account area of the website and then on right hand side click ‘Edit My Details’ here you can amend your details and enter a new password.
Please request a new password using the ‘forgotten password’ facility on the login panel at the top of the Home page.
Password Security
For your security and protection please keep your password and web access details secure at all times. Fixfirm enable you to access your web account on the condition that you will never share or divulge your login details to any other person or party at anytime. Fixfirm reserve the right to invoke or deny access for website to any user at anytime.
Disclaimer
Due to the complexity of building materials, tools, fixing elements and installation techniques FixFirm are involved in, a comprehensive recommendation depends on full and detailed understanding of specific project and site conditions.
Even when our advice is given in good faith it cannot be binding for this reason and we cannot accept any liability for any anchor failure due to wrong design, misuse or wrong installation. It remains the responsibility of the customer and/or engineer responsible for the project to check anchor suitability for the customer's specific application requirements.
