FixFirm News…Meet Our Employees - Trade Counter Shop (October 2018)
Meet Bob Murphy - Our Trade Centre (Lincoln) Manager
Bob has worked at FixFirm since 1983 and is currently our Trade Counter Manager acting as the 'Face of FixFirm' to the general public.
As the second longest current serving member of staff, Bob has worked in various roles over the past 35 years including a Delivery Driver, Warehouse Operative and Customer Service / Sales Advisor.
His main role at FixFirm is ensuring our Trade Counter Products and Special Offers appeal to both our cash sales customers, as well as large account customers. Bob also works in the Warehouse, packing boxes and helping out with the labelling of parcels when he can.
Bob has vast product knowledge and can advise customers on a wide range of technical issues, as well as suggesting alternative products within given construction areas due to his valuable experience with FixFirm.
In his spare time, Bob is a family man and spends a lot of time with his 4 children and 6 grandchildren. He is also a keen supporter of Glasgow Rangers FC and is a keen fan of The Dropkick Murphy's - an American Celtic punk band.
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FixFirm keen to support the British Heart Foundation (October 2018)
In September FixFirm were pleased to continue our ongoing support to charities, by taking part in the British Heart Foundation campaign called 'Bag It, Beat It'.
The campaign encourages the public to turn their pre-loved items, such as good quality clothes, bags, shoes, books, CDs, DVDs, toys and more... into life-saving heart research.
FixFirm staff managed to collect 10 bags of items for the campaign, as shown in the picture with our Customer Service Advisor Ryan Thomas.
If you would like to take part in the campaign, then please click on the following links which show the different ways in which you and your business can help this-
To request Beat It, Bag It collection bags, please click here
To donate, click here
August and September saw 2 new starters join the FixFirm team.
Meet Ashlie Cantiliffe - Business Development / Campaign Co-ordinator Executive
Ashlie Cantiliffe joined in August to work in the Business Development team, with the main focus of developing new business for FixFirm from existing and new leads, as well as growing existing accounts.
Ashlie joined us from Retail Merchant Services in Milton Keynes, a low-cost payment solutions provider, where she worked as a Team Leader.
In her spare time, Ashlie likes to shop til she drops!
Meet Devan Wilson - Customer Service Apprentice
Devan Wilson joined the business as our Customer Service Apprentice in September 2018 following the completion of her GCSE's earlier this year.
The new Apprenticeship position called 'Customer Service Practitioner (Level 2)' will increase the capacity and capabilities of our inbound Customer Service team.
In her spare time, Devan likes to read books, socialise with friends, watch documentaries and babysit frequently for family members.
To increase the efficiency of our internal operations, FixFirm have recently invested in hand-held terminals for the data management of our stock. Traditionally, any stock management processes such as marking goods as received or changing stock quantities used to be managed through desktop computers at specific geographic locations.
Several Warehouse operatives have now been given the handheld terminals, so the task of data input and recording can be done from multiple, remote locations.
This is vital to FixFirm at this time of year, as we start to conduct our annual stocktaking process, to ensure the information we hold on our products is as accurate as possible, so we can offer a better and more effective service to our customers.
Commenting on the handheld terminals, James Dunn, Goods In Operative states:-
''The fact that we can now input and amend product information onto the company database via a handheld terminal, regardless of where we are in the warehouse, means my colleagues and I can work much quicker and more effectively, giving us more time to concentrate on other day-to-day tasks such as helping out with order preparation when required'
In the last edition of fixfirmnews (version 5), we informed you about a filming day that took place at the FixFirm Head Offices in Lincoln.
We are now pleased to announce that all the hard work on the day has now been compiled into a new two-and-a-half minute corporate video titled '5 Star Service Promise'.
The video outlines our 5 service promises associated with providing our customers a first class, second to none service - these values being Personal, Knowledgeable, Providing Process Linkage, Responsive and Flexible.
The video can be viewed by clicking here and we will be producing short 1 minute videos on each of these values very soon.
Construction site lighting has recently seen a shift from the use of traditional halogen lights across to the LED (Light-Emitting Diode).
LED (Light-Emitting Diode) lights last around 25-30 times longer, use around 75% less power and therefore are cheaper to operate in terms of electricity costs.
Many UK construction sites have placed a ban on the use of halogen lights due to the fire hazard they present, with 90% of their energy being given off in heat. For LED's 95% of the energy is converted into light and only 5% is wasted as heat, making them much more environmentally friendly.
FixFirm provide a wide range of LED and Halogen floor lights, torchlights and tripod lights, which can all be viewed here:-To view FixFirm's full lighting range, please visit:- www.fixfirm.com/lighting
We are also having a clearance sale on some Halogen lighting, the deals which are linked below:
FixFirm are pleased to have recently supplied products and equipment to some of the following projects based in Lincoln, via a wide range of different types of sub-contractors.
- Viking House, via Spinal Joinery
- Lincoln Bus Station, via Rilmac Group Ltd
- Lincoln Eastern Bypass via Sword Construction