Privacy Policy


Fixfirm are committed to preserving the privacy of all of its customers and visitors
to its website at http://www.fixfirm.com (the “Website”). The privacy policy set out
below explains how Fixfirm uses and protects the information that is provided to it
by its Customers.

Fixfirm reserves the right to update and amend this privacy policy at any time
without notice. You are responsible for reviewing the privacy policy on each
occasion that you visit the Website, and if you continue to use the Website after
amendments have been made then you are deemed to have accepted the
amendments.

If you follow a link from the Website to a third party’s website, this privacy policy
will no longer apply. Fixfirm are not responsible for the information handling
practices of any third party websites and recommends that you read the privacy
policy specific to such websites.

By opening a Credit Account with Fixfirm or using its Website you agree to the
collection, use and disclosure of your information by Fixfirm under the terms of this
privacy policy.

1. Information About Us

Fixfirm Limited (t/a Fixfirm) is a company incorporated in England and Wales under
company registration number 7998761, whose registered office address is at Pyke
Road, Lincoln LN6 3QS. Please see the “Contact Us” page on the Website for full
contact details.

2. Collection of Information

If you apply for a Credit Account with Fixfirm you will be asked to complete a Credit
Account Application Form, which requires that you provide certain information
about you and your organisation, including contact details and trade references.
Fixfirm will collect information from you or your organisation if you complete a
Credit Account Application Form or order goods from Fixfirm.

Fixfirm may collect information about you when you contact us, whether by
telephone, fax, email or post, and may also collect any information you submit via
any online forms, message boards, forums, surveys or any other interactive sections
that may be on the Website from time to time. Fixfirm may also collect information
about your use of our Website and will use Cookies in the manner described below.

3. Use of Information by Fixfirm

If you apply for a Credit Account with Fixfirm the information you provide will be
used by Fixfirm to verify your organisation’s identity and to process the Credit
Account Application. We may also carry out Credit Reference Searches (details of
which are set out in section 4 below).

If Fixfirm approve your Credit Account Application and open a Credit Account for
your organisation, Fixfirm will use the information provided to administer your
organisation’s account and to process any orders for goods received. Unless you
have expressly asked us not to do so, Fixfirm may use information provided for
marketing purposes, to undertake marketing analysis and to make general
improvements to the Website and the Fixfirm’s products.

Fixfirm will keep your information secure by taking appropriate measures against
its unauthorised or unlawful processing and against its accidental loss, destruction
or damage. Fixfirm will retain your information for as long as it is needed for the
purposes set out in this privacy policy or as otherwise required by law.

4. Credit Reference Searches

If you apply for a Credit Account, Fixfirm may make enquiries (and share
information) with credit reference agencies and any other third parties it deems
necessary. When a search is made with a credit reference agency they may provide
both public information (including information from the electoral register and in
relation to County Court judgments) and shared credit and fraud prevention
information and a footprint will be placed on your credit file by them which can be
seen by other companies and lenders. Fixfirm makes such enquiries, and shares
information with credit reference agencies and other third parties, to verify the
identity of your organisation and/or any of its representatives that purport to act on
behalf of your organisation and for assessing the application for credit, monitoring
and managing your Credit Account and for the purposes of debt collection, tracing
and fraud prevention.

5. Disclosure of information by Fixfirm to third parties

Fixfirm may share your information with credit reference agencies and other third
parties (as described at section 4 above). Fixfirm may also share your information
with any associated organisations or business partners of Fixfirm for administrative
purposes and so that any information or products you have requested can be
provided. Fixfirm may also share your information with another organisation which
buys or is interested in buying our business or assets or to whom Fixfirm transfers
its agreement with your organisation and in the course of any negotiations which
may or may not lead to such a transfer or sale.

Fixfirm may allow third party providers and contractors who supply goods or
services to Fixfirm or who process information on behalf of Fixfirm incidental
access to your information. In such circumstances, Fixfirm will endeavour to ensure
that they keep your information secure and do not use it for their own purposes.
Fixfirm will disclose any information provided if required to do so by law (such
disclosure may be to enforcement authorities or to a third party in the context of
actual or threatened legal proceedings) to the extent so required. Unless permitted
or required to do so by law, Fixfirm will not otherwise share sell or distribute any of
the information provided to us by you or your organisation without consent.

6. Cookies

“Cookie” is the name of a message given by a web server to a web browser. The
message is then stored by the web browser in a text file called “cookie.txt” and can
be removed from your system at any time. Each time the web browser requests a
page from the web server, this message is sent back. A cookie’s main objective is to
identify users and personalise their visit by customising web pages for them, for
example by welcoming them by name next time they visit the same website. Where
we use cookies we will invite you to provide personal information such as your
name, e-mail address and interests.

Fixfirm may use “cookies” for collecting your information from the Website.
However, Fixfirm will not collect any information about you without your knowledge
except as required for the system administration of the Website server.
You can also set the preferences for most web browsers to automatically block
cookies.

7. Your Rights

You have the right to see any of the information Fixfirm holds about you on
payment of a statutory fee (currently £10.00). You also have the right to correct any
errors in the information Fixfirm holds about you; please inform Fixfirm of any
changes you would like to be made to your details so that we can keep our records
accurate and up to date.

You have the right to opt out of receiving any marketing material from Fixfirm or
any third party at any time.

8. Further Information

If you have any queries about the information held by Fixfirm about you or your organisation or you would like to exercise your rights (as set out above at section 7), please contact us.

Fixfirm is included in the Information Commissioner’s Register of Data Controllers, with registration number: Z2184206.

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