Introduction to FixFirm

Combining over 50 years’ experience of listening and responding to our customers’ requirements, with thousands of in-stock product lines, we understand exactly what you need.

As a result, we are uniquely positioned to provide industry-leading advice, as well as the most extensive stock lines of consumables, equipment, fixings and fasteners. And ordering from us means you’re guaranteed quality products from leading manufacturers, competitive trade prices and regular special offers.

FixFirm strongly believe in implementing continuous improvement practices and therefore record and monitor our phone calls and emails for the purpose of training staff and improving our customer experience.

For an overview of our staff members, please click here.

Our 5 Star Service Promise Video




555 Service 

• Order Up to 5pm over the phone
• Delivered the next day within 5 working hours 12 noon (80% by 10am)
• Giving you 5 hours to get the job done (til 5pm)

Procure-site

Ordering from us has never been so quick and easy, thanks to our pioneering online procurement tool, Procure-site.
Available for registered FixFirm account holders, Procure-site is a secure online portal that streamlines your processes.

• Over 10,000 products in stock and on site
• Easy online ordering with our Procure software
• Stock Status
• Personal Product List for fast repeat ordering
• Superfast before noon, nationwide delivery as standard
• Electronic Requisition System
• Cost Control Process
• Includes procurement and accounting facilities

Every one of these service offerings is the result of our programme of continuous development, which is at the heart of our business ethos to constantly improve.


Our Mission Statement

''FixFirm are dedicated to exceeding
expectations by providing constructive
solutions to forward thinking companies''

Our Company Values

Understanding

We are always keen to listen and understand our customers’ needs in order to provide them with the right solution at the right time.

Experienced

Offering over 45 years’ experience of working with construction and engineering industry partnerships, we provide the most extensive product range and industry-leading advice around.

Driven

Being the best isn’t enough for us. We’re determined to remain the best. We’re continuously improving every aspect of our business to guarantee we exceed customer expectations.

Trusted

We are trusted by our customers and the wider community to deliver what we say, and be transparent in everything we do.