Why FixFirm is the Best Choice for Consumables, Equipment, Fixings and Fasteners

The key to the success of any project is your choice of suppliers. Good suppliers do more than supply products. They:

• have a robust and flexible operational infrastructure that guarantees you will get what you want, when you want it
• anticipate problems before they happen
• respond quickly
• treat your business with the same respect they have for their own

These are the qualities that define FixFirm.

We did not acquire these qualities overnight. They are the result of nearly 45 years successful trading. During that time, we have built strong and enduring relationships with our clients. We believe our success is down to five key factors:

1. We make dealing with FixFirm easy. While we have over 10,000 products in stock, our in-depth knowledge of the clients we deal with means we know which products will be most suitable for the project you are working on.
2. Our extensive knowledge of our clients comes from the way our business is structured. As a FixFirm client you have a dedicated account manager who takes the time to get to know you and what you want from us. You also have support on-site, on the phone and by email, whenever you need it.
3. We are proactive. We think ahead about how best to overcome the challenges you face. Our solutions are bespoke and based on our experience in the industry and the knowledge our team has about your business.
4. We understand that projects are subject to changes in schedule and specification and we are very responsive when that happens. For example, when one of our customers had an unexpected on-site visit from a class of primary schoolchildren, they needed small safety helmets and hi-vests for the visit, which had to be delivered first thing the following morning. We got everything to site on time, which resulted in a safe visit for the schoolchildren and a very happy customer.
5. We say we are ‘first for service’ because we proved it. From Procure-Site, our online ordering system, to the flexibility of FixFirm First, we know that exceptional service is the lifeblood of our business.

To find out more about how we can help your business, call 0800 594 44 44 or email us at hello@fixfirm.com